Compliments and Complaints

Compliments and Complaints

We’re eager to hear your feedback. If you have a success story, compliment, concern, complaint or general comment, please let us know.

You can do this by clicking the blue ‘Give Feedback’ button below.

Alternatively, to raise a complaint directly, you can contact us by email complaintsadmin@hft.org.uk, by phone, by letter addressed to Complaints Admin Team, or in person to any Hft member of staff. We’re committed to responding to your concerns promptly, fairly and sensitively.

If you draw on support from Hft, you can use our accessible feedback form to tell us your compliments or complaints. You can do this by clicking the blue ‘Accessible Feedback Form’ button below.

If you’ve already submitted a complaint and wish the leave feedback on how this was handled, please email complaintsadmin@hft.org.uk.

For more information on how we manage complaints, please see ‘Complaints information’.

If you’re not satisfied with how Hft has dealt with your complaint, please see ‘Local Government Ombudsman contact details’.